Questions we expect you to ask

Every credential we claim is linked on our Credentials page to the issuing authority's public registry. Please verify each one before engagement. We will never ask you to accept our word for it.

Go to the Credentials page and click the external link on each item. Each link is to the relevant regulator, bar, or partner, not to our own domain.

Because you should not trust us on our word. Verify the credentials independently, read the fee structure in writing, speak with us under the cooling-off period, and obtain a second opinion. Legitimate firms welcome this.

No. No legitimate firm can. Industry recovery rates are low, and anyone who promises a specific outcome is misleading you. We will give you a candid probability estimate after case assessment.

Case assessment is about two weeks. The litigation phase, when it is pursued, typically runs 6–24 months. Cross-border matters can run longer. We provide a case-specific timeline in the Case Assessment Report.

We produce a written closing report documenting the work done, the evidence preserved, and any onward steps you can take. The base fee is non-refundable once deliverables are provided; success-fee components are only due on actual recovery.

Many matters settle without your appearance. Where appearance is required, we give you advance notice, help you prepare, and consider remote-appearance options where the court permits.

Legitimate legal work performed before outcome — assessment, tracing, filings — has a real cost that must be covered. The scam pattern is different: scammers charge fees that do not correspond to any work, tied to promises of specific outcomes, typically paid to personal or crypto accounts. Our fees correspond to documented deliverables, are paid to a regulated trust account, and are disclosed in writing before engagement.

The base service fee is non-refundable once deliverables are provided. Success-fee components are only due on actual recovery. See the Fees page for the refund mechanism during the cooling-off period.

Court filing fees, translation, notarisation, foreign counsel, and travel. Each is pre-approved by you in writing and invoiced at actual cost with receipts. A case-specific estimate is included in the Case Assessment Report.

We use industry-standard tools — Chainalysis Reactor and Arkham Intelligence — combined with legal process to compel disclosure from regulated exchanges. See the Knowledge Center for a non-technical overview.

Sometimes. If the platform's operators, bank accounts, or on-chain wallets are identifiable, recovery may be possible. If everything has moved through mixers with no trail, it is usually not.

If your funds are entirely in a sanctioned mixing service with no other traceable vector, we will advise against engagement and describe the free reporting options.

Almost certainly not. Cold contact via Telegram, WhatsApp, or social media is the signature pattern of a secondary scam. Any promise of guaranteed recovery is false. Please see the Fraud Alert Center.

No. ROBSLAW never contacts potential clients through messaging apps or social media. Our only outbound channel is email from @robslaw.com. Please report the impersonation using the form on the Fraud Alert page.

Stop all communication with the contact. Preserve messages and transaction records. File a police report. Report to the relevant regulatory body. Consider reporting to us so we can track the pattern.

A written status update every week and a video call every month, as a default. Both cadences can be tailored in writing.

The engagement agreement sets out a formal complaints procedure and the regulator to whom an unresolved complaint can be escalated. Both are listed in the engagement and on the Credentials page.

Yes, at any time. Termination terms (outstanding fees, work-in-progress, evidence return) are set out in the engagement agreement.